Help
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Write to us
A person reads every message. We answer within one or two working days.
Support, any product
Anything that is not working, and anything you cannot find. Start here if you are not sure.
Privacy, data access and deletion
A copy of your data, a deletion, or a question about what we hold and for how long.
Security reports
Anything you think is a vulnerability. We would rather hear a false alarm than miss a real one.
What to tell us
Send what you have. These are the details that usually save a round trip, not a form to fill in.
- Which Plot product you were using.
- What you were doing, and what happened instead.
- Where you were: Mac, Windows, iPhone, Android, or a browser.
- Anything the screen said, word for word if you still have it.
Faster than writing
Some questions already have an answer waiting, and it beats waiting for us.
- Getting started covers picking a product and connecting your accounts.
- The FAQs cover accounts, connections, twists and cost.
- Help has the first move for each of the four products.
- To stop marketing email, use the unsubscribe page rather than writing in.